HITCHCOCK'S MOTORCYCLES LTD. TERMS AND CONDITIONS
These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other legal rights and these Terms and Conditions do not affect these where this is not permitted by law.
Our Contact Details
This website is provided by Hitchcock's Motorcycles Ltd. ("we" or "us"). Our address is Units 7 & 8, Rosemary Court, Oldwich Lane West, Chadwick End, Solihull B93 0EY, UK. You can telephone us on 01564 783192 and fax us on 01564 783313. If you have any complaints about our service or any goods or services you purchase from us please contact: firstname.lastname@example.org or write to the address above.
Purchasing from Us
By submitting your order you are offering to buy the goods at the price set out in the order. The contract between us will be concluded when we accept your offer by despatching the goods. We will not be obliged to supply the goods to you and no contract will exist between us until this point. You do not own the goods until we receive payment in full. You will not export any goods purchased from us in contravention of United States of America export controls.
Payment can be made by postal order, cheque, bank draft, cash (by registered mail only) or credit card (bearing any of the symbols shown on our order form). Credit card orders can be made by fax, mail order telephone, e-mail or via our web site. The expiry date must be stated. All payments must be in £ (pounds) sterling and must be made at the time of placing the order.
Prices do not include postage and packing, which will be calculated in accordance with the Delivery provisions below. All prices are in £ sterling, and do not include VAT, which will be charged at the current rate if delivered to any UK or EC address, or if collected from our premises (even if the customer is taking the goods abroad). Our VAT registration number is GB 487 2219 25. Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you wish to proceed then please remember that we will not be under an obligation to supply the goods until we have confirmed that we have received your order and shipped the goods. If you discover you have made a mistake in your order please contact us immediately. When comparing prices please make sure you are comparing the same product. A lot of spares may be available from other sources as reproduction parts, either made in the UK or abroad. We pride ourselves in quality products.
We endeavour to despatch all our orders either the same day or within 1 working day, with very few exceptions. However, we cannot give an exact delivery date. UK parcels/packets will be sent either by Royal Mail first class post or by Parcel Force depending on their weight and value. They will normally be delivered in 1 to 2 working days. Overseas parcels/packets, depending on their weight and value, will be sent either by airmail small packets or by an international carrier service. Who, will depend on the weight, value of the order and the country of destination. If we have not delivered the goods within 30 days of the date given in our confirmation of your order then you may cancel the contract and we will refund any money paid by you.
We try to keep all parts in stock, however we occasionally this is not possible. If an item is out of stock, and there will be a delay, we will contact you to discuss the options.
Damaged or Defective Goods
We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, either to us or the manufacturer (at our option). If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you at our option.
Business Customers and Customers purchasing from outside the United Kingdom
If you are a Business Customer or a Customer purchasing from outside the United Kingdom:
- We will not be liable to you for any business loss including loss of profits (whether direct or indirect), revenue, goodwill or any incidental, indirect, special or consequential loss that you may suffer as a result of the purchase of goods from us; and
- Any other liability will be limited to the price paid for the goods; except that we do not exclude or limit our liability for fraud or for death or personal injury caused by our negligence, or for any other liability for which we are not permitted to exclude or limit by law.
Other Information of which You Need to be Aware
We may not keep a copy of these Terms and Conditions or your order. We advise you to keep a copy of them both for your information in the future. Any contract between us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us, including the contract, shall be made or conducted in the English language.
If you are a Consumer
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us in writing if you wish to cancel within seven working days, starting on the day after the goods are delivered to you. If you choose to cancel then you must return the goods to us at your cost and risk. We advise you to ensure the goods are adequately insured during the return journey. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost. Details of how to exercise this right will be provided on request.
What do we use your information for?
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information. We will not give your details to 3rd Parties either. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
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